Our credit card processor is Stripe and accepts Visa, MaterCard and American Express. We cannot view or copy your credit card information as we do not directly process or return sales. Your information is kept secure through Stripe.
ORDER PROCESSING TIME
We process all orders on Mondays through Fridays, excluding Holidays. Orders will be shipped within 1-5 business days via United States Postal Service unless otherwise noted. Once your order is dispatched from our studio, you will receive a shipping confirmation email to the email address provided at checkout.
SHIPPING COSTS AND DELIVERY TIME ESTIMATES
We ship all orders via United States Postal Service. Customers are responsible for payment of shipping and handling costs which total: $7.00 (USPS flat rate Priority Mail pricing=$5.75 & handling fees, which include packaging costs & transit to mail package/s.) For domestic orders, Priority Mail provides a delivery tracking number which will allow you to track the progress of your package through USPS until delivery and all items are insured up to $50. Shipping times are estimates and cannot be guaranteed unless an Express mail is used and this is an added cost. If you would like Express shipping, please indicate so.
USPS Priority Mail within the US generally takes 1-3 business days, however, at times (very rarely) can take longer. Once the package is in USPS possession, delivery times are out of our control and tracking numbers will be the best way to estimate when your package will deliver.
Please contact us (on contact page on our website) with the item and address and we will calculate the shipping costs and advise back. We are unable to process international shipping via our website so all orders shipped outside of the US will be dealt with via direct message and a Paypal or Square invoice will be sent to your email address. International shipping will be more expensive and the customer is responsible for all costs associated with shipping and handling.
Customer satisfaction is very important to us. We want you to love your new jewelry! If for any reason you’re not 100% satisfied with your order please feel free to contact us with your invoice number. You have 10 days (from the day you received the order) to return an item for a refund. The item(s) must be in new and unused condition to qualify. Any items returned without previous approval or do not meet our standards & policies could be denied. Shipping costs will not be refunded & are the responsibility of the buyer. Please allow 2-3 business days from the day we receive the shipment for us to issue the return. Please feel free to contact us at any time if you have any additional questions regarding our policies or are at all unsatisfied with your purchase and we will do what we can to resolve any problems to the best of our ability.
RECYCLED & VINTAGE COMPONENTS USED IN SOME OF OUR DESIGNS
Please note that certain designs we create include gently used, antique and/or vintage components. We find it important to highlight that there may be unique markings and slight discolorations on some of these items. We knowingly use these recycled materials in an effort to add uniqueness to our designs and to be as Eco-friendly as possible. We currently do not mass produce our designs and appreciate the characteristics of gently worn items that we find locally and while traveling. We strive to select materials of fine quality and review all designs carefully to ensure customer satisfaction.
To prolong the life of your jewelry, do not wear in the shower, or when swimming or exercising. Also do not use jewelry cleaning substances on your jewelry the metal layering may eventually wear away. Minimize your jewelry’s contact to chemicals (lotion, hairspray, bleach, perfume, etc.) to best maintain their original appearance. To store your Vasiliki Designs jewelry, wrap clean, dry jewelry in a dry, soft cloth and keep items separate to prevent tangling and scratching. To clean, gently use a damp cloth with mild soap and water to polish areas that need cleaning. Do not soak or drench jewelry in any liquid, especially pieces with Geodes and Vintage Rosaries as they are fragile. Most of our designs are very delicate and should be stored and taken care of, to prolong their appearance.